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Valid Salesforce-Sales-Representative Test Duration & Latest Salesforce-Sales-Representative Exam Answers
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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:
Topic
Details
Topic 1
- Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.
Topic 2
- Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
Topic 3
- Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.
Salesforce Certified Sales Representative Sample Questions (Q71-Q76):
NEW QUESTION # 71
A sales representative plans to attend a large industry conference.
How can the sales rep ensure the largest return on investment for attending the conference?
- A. Attend as many networking events as possible.
- B. Develop a targeted plan and coordinate a series of touchpoints.
- C. Set up meet and greet opportunities with attendees.
Answer: B
Explanation:
Developing a targeted plan and coordinating a series of touchpoints is a way to ensure the largest return on investment for attending a conference by maximizing the opportunities to connect with potential prospects, customers, and partners. A targeted plan should include identifying the goals, audience, and message for the conference, as well as scheduling meetings, events, and follow-ups with key contacts. Reference: https://www.salesforce.com/resources/articles/sales-conference/#sales-conference-tips
NEW QUESTION # 72
A sales representative wants to improve the overall health of their pipeline.
Why is it important to take a strategic approach to prospecting?
- A. Increase the number of customer engagements.
- B. Improve efficiency and return on investment.
- C. Reduce non-selling administrative efforts.
Answer: B
Explanation:
Prospecting is the process of identifying and reaching out to potential customers who are likely to buy your product or service. Taking a strategic approach to prospecting means having a clear plan, criteria, and method for finding and qualifying prospects. This can help improve the overall health of the pipeline, as it ensures that the sales representative is focusing on the most valuable and relevant opportunities, and not wasting time and resources on unqualified or uninterested leads. A strategic approach to prospecting can also improve the efficiency and return on investment of the sales process, as it can increase the conversion rate, shorten the sales cycle, and reduce the cost of acquisition. Reference:
Cert Prep: Salesforce Certified Sales Representative, unit "Generate Leads and Opportunities"
[Sales Rep Training], unit "Prepare Your Team to Sell Successfully"
NEW QUESTION # 73
A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue.
What is the best course of action in this scenario?
- A. Highlight that all procedural processes have been completed and there is nothing more they can do until more details are known.
- B. Escalate the issue to higher-level stakeholders and work collaboratively to find a solution.
- C. Acknowledge the issue and explain to the customer that service is responsible for fixing it.
Answer: B
Explanation:
When a customer experiences issues with a product after the sale is complete, the sales representative should not pass the responsibility to the service team, nor should they give up on finding a solution. Instead, the sales representative should escalate the issue to higher-level stakeholders, such as managers, executives, or product experts, and work collaboratively with them and the service team to find a solution that satisfies the customer. This shows the customer that the sales representative cares about their success and is willing to go the extra mile to resolve the issue. Reference: [Sales Rep Training: Handle Customer Issues], [Cert Prep: Salesforce Certified Sales Representative: Service and Support]
NEW QUESTION # 74
A sales representative worked with a primary account for the past year. They want to make sure they continue providing the best possible service and value to the customer.
How can the sales rep comprehensively assess the effectiveness of their account management strategy?
- A. Performance reviews with their team
- B. Customer satisfaction surveys
- C. Key performance indicators (KPIs)
Answer: C
Explanation:
Key performance indicators (KPIs) are measures that can help the sales rep comprehensively assess theeffectiveness of their account management strategy. KPIs are quantifiable metrics that reflect how well the sales rep is achieving their account management goals and objectives, such as revenue growth, customer retention, customer satisfaction, cross-selling, upselling, etc. KPIs help to track progress, identify strengths and weaknesses, and improve performance.References:https://www.salesforce.com/resources/articles/account- management/#account-management-kpis
NEW QUESTION # 75
A sales representative is negotiating with a customer to renew their agreement. Historically, the customer has been unwilling to purchase additional products due to cost concerns.
Which type of strategy should the sales rep use?
- A. Bundle pricing
- B. Price skimming
- C. Competitor-based pricing
Answer: A
NEW QUESTION # 76
......
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